casiplus Privacy Policy

1 Introduction

casiplus ("we", "us", "our") is committed to protecting the personal information of everyone who uses our platform. This Privacy Policy explains what data we collect when you use casiplus, why we collect it, how it is stored and protected, and what your rights are in relation to your personal information.

This policy applies to all players who register an account, place bets, or otherwise interact with the casiplus platform, whether through the website, the mobile browser version, or the Android app. Please read this policy carefully before registering or using any part of the Platform.

2 Information We Collect

When you register and use casiplus, we collect personal information in several ways. The type of information we collect depends on what you do on the Platform.

We do not collect payment card numbers or cryptocurrency wallet details. All financial transactions on casiplus are processed in Philippine Peso through local bank transfer channels and banking-linked e-wallet networks.

3 How We Use Your Information

The personal information collected by casiplus is used for specific, legitimate purposes related to operating the Platform and your account. These purposes include:

• Creating and managing your casiplus account.
• Processing deposits and withdrawals in Philippine Peso.
• Verifying your identity through KYC procedures before withdrawals can be processed.
• Detecting and preventing fraudulent activity, unauthorised account access, and abuse of the Platform.
• Responding to customer support enquiries and resolving account issues.
• Sending account-related notifications such as bet settlements, deposit confirmations, and security alerts.
• Improving the Platform based on general usage patterns and performance data.
• Complying with any applicable legal or regulatory obligations.

We do not use your personal information to build advertising profiles or share it with third-party advertisers. Any communication you receive from casiplus is related to your account activity or the Platform itself.

4 Information Sharing and Third Parties

casiplus does not sell or rent your personal information to third parties. However, to operate the Platform effectively, we may share certain information with trusted service providers and partners in the following circumstances:

• Payment processors: Your bank or e-wallet account details are shared with payment processing partners only to the extent required to complete your deposit or withdrawal transactions in PHP.
• Identity verification services: KYC document data may be processed through third-party identity verification providers who are bound by confidentiality and data security obligations.
• Technical infrastructure providers: Platform hosting and security services may process certain technical data as part of normal operation.
• Legal requirements: We may disclose information where required to do so by applicable law or in response to a valid legal request.

All third parties that process your data on behalf of casiplus are required to handle it securely and to use it only for the purpose for which it was shared.

5 Data Security

casiplus uses industry-standard technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. Key security measures include:

• SSL (Secure Socket Layer) encryption on all data transmitted between your device and the Platform.
• OTP (One-Time Password) verification for account logins from new devices or after credential changes.
• Secure storage of KYC documents with restricted access limited to verification purposes.
• Regular security reviews and access controls for internal data handling.

While we take reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a part in keeping your account safe — keep your password and OTP codes private, and log out from shared devices after each session. If you suspect your account has been accessed without your permission, contact casiplus support immediately.

6 Cookies and Tracking

casiplus uses cookies and similar tracking technologies to support Platform functionality and improve your experience. Cookies are small files stored on your device that help the Platform remember your session and preferences.

The types of cookies used on casiplus include:

• Essential cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in during your visit.
• Performance cookies: Used to understand how players interact with the Platform, which helps us identify areas for improvement.
• Security cookies: Support fraud detection and account security functions.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of some parts of the Platform, including maintaining your login session.

7 Data Retention

casiplus retains your personal information for as long as your account is active and for a reasonable period after account closure, as required to fulfil legal, financial, or compliance obligations. Specific retention periods depend on the type of data:

• Account registration and transaction data is retained for the duration of your account and for a period afterwards as required by applicable record-keeping standards.
• KYC documents are retained for the period required to meet identity verification and compliance requirements.
• Support communication records are retained for a reasonable period to allow resolution of any follow-up issues.

When data is no longer required, casiplus takes steps to delete or anonymise it securely. You may also request deletion of your personal data by contacting support, subject to any legal requirements that prevent immediate deletion.

8 Your Rights

As a player on casiplus, you have the following rights in relation to your personal information:

• Access: You can request a copy of the personal data casiplus holds about you.
• Correction: If any of your personal information is inaccurate or out of date, you can request that it be corrected.
• Deletion: You can request that your personal data be deleted, subject to any legal or compliance obligations that require us to retain certain records.
• Objection: You can object to certain uses of your data where you have grounds to do so.
• Portability: Where technically feasible, you can request a copy of your data in a structured, commonly used format.

To exercise any of these rights, contact the casiplus support team through the Platform. We will respond to data requests within a reasonable period. Note that some requests may require identity verification before they can be actioned.

9 Children and Age Restrictions

casiplus is strictly a 21+ platform. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that an account has been created by or for a person under 21, the account will be suspended and any personal data associated with it will be deleted.

Age verification is part of the KYC process. If you believe a minor has created an account on casiplus, please contact support so the matter can be investigated and resolved promptly.

10 Updates to This Policy

casiplus may update this Privacy Policy from time to time to reflect changes in how the Platform operates or in response to changes in applicable requirements. When we make significant changes, the updated policy will be published on this page with a revised date at the top.

Continued use of casiplus after a policy update constitutes acceptance of the revised terms. We encourage you to review this page periodically so you stay informed about how your data is handled. If you have questions about this Privacy Policy, contact the casiplus support team through the Platform.