Help by Topic
What Do You Need Help With?
Quick links to the most common casiplus questions from Filipino players
Registration and Account Setup
Questions about creating your casiplus account, age requirements, one-account rules, and what information you need to register as a player in the Philippines.
Login and Account Access
How to log in securely, what to do if you cannot access your account, how OTP verification works, and how to reach support if something is wrong.
Deposits and Withdrawals
Everything about funding your account in Philippine Peso, local bank transfer and e-wallet options, KYC requirements before your first withdrawal, and processing times.
Games and Sports Betting
Details on slots, live casino, sports betting, eBingo, and poker — what categories are available, how betting works, and how results are settled.
App and Mobile Access
How to download and use the casiplus app on Android, mobile browser access, device compatibility, and how to keep your app updated.
Responsible Gaming
How to set deposit limits, request a cooling-off period or self-exclusion, recognise problem gambling warning signs, and access support if gaming stops being fun.
About casiplus
casiplus is an online gaming and sports betting platform designed for players in the Philippines. It offers slots, live casino table games, sports betting, eBingo, and more — all in Philippine Peso. The Platform is accessible via web browser on any device, and a dedicated Android app is also available.
casiplus is open to players based in the Philippines who are aged 21 years old and above. Age verification is required as part of the KYC process before withdrawals are processed. Players under 21 are not permitted to register or maintain an account.
All transactions on casiplus are in Philippine Peso (PHP / ₱). There is no option to switch currencies. This makes managing your account straightforward — your balance, deposits, bets, and withdrawals are all displayed and processed in PHP.
Registration and Account
Go to the Register page and fill in your name, email address, Philippine mobile number, date of birth, and a secure password. Once you submit your details, you will receive an OTP on your mobile to verify your number. After verification, your account is active and you can start exploring the Platform.
No. Each person is allowed only one account. Duplicate accounts under the same identity are not allowed and may result in suspension of all associated accounts. If you are having trouble accessing your existing account, contact support instead of creating a new one.
KYC stands for Know Your Customer — it is an identity verification process required before your first withdrawal. You will need to submit a clear photo of a valid Philippine government-issued ID (such as a passport, driver's licence, national ID, or UMID) along with a selfie for face matching. The name on your ID must match the name on your casiplus account and your withdrawal channel.
KYC review times can vary depending on the volume of submissions and the clarity of the documents provided. Make sure your ID photo is well-lit and fully readable. If verification is taking longer than expected, contact casiplus support for an update on your submission status.
Login and Account Access
Do not create a new account. Contact casiplus support with your registered email address and mobile number, and the team will guide you through account recovery. Your identity will be verified before any changes are made to your login credentials.
OTP (One-Time Password) verification is triggered when you log in from a new or unrecognised device. This is a security feature — it confirms that the person logging in has access to the mobile number registered to the account. The OTP is sent as an SMS to your registered Philippine mobile number. Codes expire quickly, so use them promptly.
Accounts can be locked after multiple failed login attempts, due to a pending security review, or following a self-exclusion or cooling-off request. Contact casiplus support via the email address at the bottom of this page and provide your registered details. The support team will look into it and let you know the reason and next steps.
Deposits and Withdrawals
Deposits are made through supported Philippine payment channels — local bank transfer and e-wallet networks are available. All deposits are credited in Philippine Peso. Log in to your account and go to the deposit section for the available options. Note that credit cards and cryptocurrency are not accepted payment methods on casiplus.
To process a withdrawal, your KYC verification must be completed first. Once verified, go to the withdrawal section in your account, choose your preferred channel, enter the amount, and submit the request. Funds are returned to the same account or e-wallet used for deposits where possible. For more information, visit the Withdrawal page.
E-wallet channels supported by Philippine banking networks may be available as deposit or withdrawal options within the Platform. The specific e-wallet options shown in your account depend on current availability. casiplus does not guarantee that any specific e-wallet will always be active, and availability may vary. Check the payment section in your account for current options.
Withdrawal processing times can vary depending on the payment channel and whether your KYC verification is complete. Submitting complete and accurate documents during KYC and ensuring your account name matches your withdrawal channel will help avoid delays. Contact support if a withdrawal has been pending longer than expected.
Games and Sports Betting
casiplus offers a wide range of gaming options including video slots, live dealer casino games (baccarat, roulette, blackjack), sports betting, eBingo, and online poker. The Game Lobby is the easiest place to browse the full catalogue. New titles are added regularly.
Sports betting on casiplus covers a wide range of events popular with Filipino fans — including PBA Basketball, NBA, Football, Boxing, Volleyball, and Esports. International events from major leagues and competitions are also covered. Visit the Sports section for current available markets.
Games on casiplus use certified Random Number Generator (RNG) technology, which ensures results are random and cannot be predicted or manipulated. Live casino games use real dealers and physical equipment streamed in real time. The house does have a statistical edge over the long term — this is standard for all casino games, and no strategy or system can change this fundamental reality.
App and Mobile Access
Yes, casiplus has an Android app that you can download from the App page. The app gives you full access to your account — game library, sports betting, deposits, withdrawals, and account settings — in a mobile-first format. Your login credentials are the same as on the website.
Yes. The casiplus website is fully mobile-optimised and works in any modern smartphone browser, including Chrome and Safari on Android and iOS devices. You can access your account, play games, and manage deposits and withdrawals without installing anything.
Responsible Gaming
Deposit limits can be set by contacting the casiplus support team. You can request a daily, weekly, or monthly cap. Limits take effect immediately once set. Decreasing a limit is processed right away, but requests to increase an existing limit go through a review period — this is intentional and designed to help you stay in control.
Self-exclusion lets you voluntarily close access to your casiplus account for a period of time or permanently. During self-exclusion, you cannot log in, deposit, or bet. To request it, contact casiplus support. The process is free, confidential, and takes effect promptly. More information is available on the Responsible Gaming page.
No. casiplus does not guarantee winnings and never will. All casino games and sports bets involve an element of chance. The Platform is designed with a mathematical house edge over the long term. No strategy, system, or betting pattern changes this. Always treat gaming as paid entertainment and only play with money you can afford to lose.
Still Have Questions?
If your question is not covered here, the casiplus support team is available to help. You can reach out via the contact email listed in the footer of this page. When getting in touch, include your registered email address and a brief description of your concern — this helps the team respond quickly and accurately.
For account-specific matters like KYC status, withdrawal issues, or limit requests, please have your account details ready. The support team can only discuss account information with the registered account holder, so verification may be required before any changes are made.
Ready to Get Started on casiplus?
Create your free account today and access slots, live casino, and sports betting — all in Philippine Peso.
For adults aged 21 and above only. Gaming involves financial risk. Please play responsibly.